In today’s market, consumers expect a seamless, unified experience across all touchpoints – whether shopping online, in-store, or through mobile apps.
Meeting this demand is crucial to building lasting customer loyalty.
At THG Commerce, we make omnichannel retail a reality for brands, offering a connected commerce experience that bridges the gap between digital
and physical channels. We deliver a seamless experience for consumers, informed by aggregated shopper data across channels and connected by loyalty and insights.
Our omnichannel platform integrates with physical point of sale (POS) systems, enabling synchronization across online and offline channels. Customer accounts, transactions, and loyalty rewards are seamlessly harmonized for a unified shopping experience.
Through detailed data insights and AI-driven analytics, we enable hyper-personalized communications and offers that follow the customer wherever they shop. Whether online or in-store, your brand remains front and center.
A seamless omnichannel experience creates opportunities for stronger customer loyalty. By integrating multiple channels into a single customer experience, we help your brand build trust and long-term relationships.
Our omnichannel functionality isn’t just about connecting channels – it’s about optimizing the experience based on insights. We use data to continually enhance the customer journey, ensuring maximum engagement and satisfaction.
With the goal of combining the ease of online shopping with the physical engagement of a store, LOOKFANTASTIC partnered with THG Commerce to launch their Altrincham location as an elevated beauty destination.
Case Studies
Following the 10-week-long migration to THG Ingenuity's complete ecommerce platform, Cult Beauty registered an increase in average order value, a boost in conversion rates, and a quicker page load time.
The beauty retailer continued to reap the benefits of the digital platform on Black Friday when the influx of customers is difficult to handle.
Check out the infographic below if you’re curious about how THG Ingenuity can help fuel the growth of your business, too.
Case Studies
ELEMIS partnered with THG Ingenuity in 2020 to expand its DTC operations to new markets, launching 16 new sites across Europe and APAC in just 10 months. Find out how the skincare brand did it in our case study.
10
months to deliver a 5-year expansion plan
16
sites launched across the world
132,000
new customers in EU markets since launch
We bridge the gap between online and offline channels for a truly connected customer journey.
Our insights and analytics enable targeted, personalized marketing across multiple touchpoints.
By offering a seamless experience, we help you foster lasting customer loyalty and engagement.
Reach out today to explore how THG Commerce can help you deliver a unified and personalized customer journey.
