John Gallemore; COO THG PLC, joins Tom Killeen; COO THG Brands as they look back on their journey of 20 years in fulfillment as THG Fulfil. From the early days of logging orders in spreadsheets to data scientists who today are predicting the future of utilisation of capacity levels in THG Fulfil’s warehouse automation - an awful lot has changed between then and now. Hear John and Tom’s unique stance on fulfillment as a customer acquisition and retention tool and how that customer obsession has created a market-leading, global fulfillment solution.